USER AGREEMENT
1. General provisions.
1.1. This text is an Agreement between the online store "keramik-constr.com", hereinafter referred to as the "Online Store", and the user of the services of the online store, hereinafter referred to as the "Buyer", and defines the terms of booking for trying on or purchasing goods through the Internet site -store.
1.2. Visiting the site pages or placing orders on the keramik-constr.com resource means the Buyer's full and unconditional acceptance of the terms of this Agreement. The Seller considers the fact of use of the site www.keramik-constr.com by the Buyer as consent to the terms of agreement from the relevant moment in time.
1.3. This Agreement may be changed and/or supplemented by the Seller unilaterally without any special notice. The new or amended Agreement becomes valid after its posting on the website of the online store.
1.4. The Site is the subject of the Seller's intellectual property rights, including catalog photos, logos, designs, descriptions, articles, and other information. All exclusive property copyrights to the Site belong to the Seller.
1.5. This Agreement is governed and interpreted in accordance with the legislation of Ukraine. Issues not regulated by the Agreement shall be resolved in accordance with the legislation of Ukraine.
1.6. The Seller reserves the full and unconditional right to unilaterally change, supplement, delete and correct any clauses and parts of clauses of the Rules of Use without prior notice to the Buyers in any way. But this is not a reason for the Seller's refusal of obligations under the Orders already placed by the Buyer. The text of the current Agreement is available at keramik-constr.com/privacy-policy
2.1. "Product" - the assortment presented in the online store.
2.3. "Order" - the buyer's decision to make a reservation for a fitting or to purchase a product, duly completed in the online store.
2.4. "Internet store" - the online resource www.keramik-constr.com owned by the Seller, where the Goods and the terms of their reservation, purchase and delivery are presented.
2.5. "Buyer" - a natural or legal person who made a decision to purchase the offered product in the online store in accordance with the terms of the User Agreement and placed the corresponding order.
2.6. "Visitor" - a visitor to the Site who has visited it at least once.
2.7. "Seller" - the site administration, which provides access to the www.keramik-constr.com site and its services.
3. Procedure for placing an order
3.1. To purchase the Product in the Online Store, the Buyer places an order using the appropriate interface located on the Online Store pages.
3.2. When placing an Order, the Buyer agrees to provide reliable and accurate information about himself, his contact details and the details of his Order. The Seller guarantees that the information received from the Buyer will not be provided to third parties, except for the cases stipulated by the current legislation of Ukraine.
3.3. The Buyer bears full responsibility for providing false information, which led to the impossibility of the Seller properly fulfilling its obligations to the Buyer.
3.4. When ordering goods at night or after-hours, as well as on a weekend or holiday, the order is considered received at 10 a.m. on the next business day.
3.5. After placing an order on the website, the Buyer receives a notification about the reservation or product order via SMS or to the e-mail address specified during the reservation. The buyer can receive a notification about the dispatch of the order or its delivery from a company specializing in the delivery of goods.
3.6. The Buyer has the right to cancel the order at any time before it is sent to the Buyer by notifying the manager of the online store by phone or e-mail.
4. Information about goods
4.1. Product information is informative. Any changes may be made to them without any prior notice to Buyers and Site Visitors.
4.2. The photos accompanying the Product are simple illustrations of it and may differ from the actual appearance of the Product. Accompanying Product descriptions/characteristics do not claim to be comprehensive and may contain typographical errors. To clarify information on the Product, the Buyer can contact the Support Service. The information presented on the Site is updated daily.
4.3. The online store reserves the right to expand and reduce the product offer on the Site, to regulate access to the purchase of any goods, as well as to suspend or stop the sale of any goods at its own discretion.
5. The cost and order of payment of the Order.
5.1. Payment for the Goods is made in the national currency of Ukraine - hryvnias or dollars. The Buyer pays for the Order in any convenient way offered by the online store in the GOODS section.
5.2. In case of payment of the Order in cash upon receipt, the Buyer pays for the order at the time of delivery of the Goods.
5.3. The Seller is obliged to provide the Buyer with a cashier's or sales receipt, or another document confirming payment for the Goods.
5.4. The buyer bears the costs of paying the commission according to the tariffs of the specialized resource for transferring the payment to the seller.
5.5. The price of the product is indicated in the catalog. As for the incorrect indication of the price of the Goods ordered by the buyer, the Seller informs the Buyer about this at the first opportunity to confirm or cancel the Order.
5.6. The price of the Product in the Catalog can be changed unilaterally by the Seller, while the price of the Product ordered by the Buyer cannot be changed.
6. Order delivery
6.1. The delivery of the Goods to the Buyer is regulated in accordance with the website section
6.2. The general term of delivery of goods consists of the term of processing the Order and the term of delivery. Order processing time - up to two working days. The delivery time of the Order indicated in the online store is approximate and depends on the selected delivery method (courier delivery within Ukraine, self-pickup by the Buyer from the Seller's store or delivery by a company specializing in cargo delivery) and the Buyer's geographic location.
6.3. The buyer, in the presence of the courier or at the warehouse of a company specializing in the delivery of cargo, accepts the ordered Goods in terms of quantity, quality and completeness.
7. Procedure for returning goods.
7.1. The buyer has the right to exchange the purchased Goods of proper quality, if they do not fit in shape, dimensions, style, color, size or for other reasons cannot be used for their intended purpose, within 14 days, not including the day of purchase.
The exchange of goods of appropriate quality is carried out if the goods have not been used, and if their appearance, packaging, consumer properties, seals, labels, as well as the goods or receipt issued to the buyer together with the sold goods have been preserved.
7.2. Upon receipt of goods of inadequate quality, the Buyer has the right to demand replacement of low-quality goods with high-quality ones. The seller, in case of justified claims against
the quality of the Goods, satisfies the Buyer's demand within ten days from the date of submission by the Buyer of a written claim and electronic photos depicting the defects of the Goods to the e-mail address return@keramik-constr.com. Claims must be submitted no later than 14 days after the Buyer receives the Order.
7.3. If the Buyer refuses the Goods of proper quality, the Seller will compensate him for the amount of money paid for the Goods, less the amount of costs associated with the delivery of the Goods to the Buyer and the removal of the Goods from the Buyer for delivery to the Seller.
7.5. If the Buyer rejects the Goods of inadequate quality, the Seller will compensate him for the amount of money paid for the Goods, including the amount of delivery of the Goods to the Buyer and from the Buyer to the Seller upon return.
8. Liability of the parties
8.1. The Seller does not bear any material responsibility that goes beyond the sums received from the Buyers as payment for the services provided by the Goods.
8.2. The seller bears no responsibility for the disruption of delivery terms by a company specializing in cargo delivery
8.3. The seller bears no responsibility in case of force majeure.
8.4. The parties shall make every effort to resolve differences exclusively through negotiations.
9. The order is considered fulfilled:
a) at the time of actual delivery of the Goods to the Buyer or another person who was at the time of delivery at the address specified in the order and paid for the Goods upon delivery of the Goods by the Seller's courier;
b) at the time of handing over the Goods to the Buyer by the organization delivering the Goods.